7jaya Responsible Gaming

Responsible Gaming — Keep it fun,
No Harm

7jaya believes gaming should be a safe form of entertainment. We want you to enjoy it within your limits — free from pressure or addiction.

18+ Only
Self-Exclusion Feature
24/7 Support
Spending Limit Controls
1 What is responsible gaming and why does it matter?

Responsible gaming means enjoying gaming within your financial and mental means. Playing at 7jaya isn't just about winning — it's about entertainment, excitement, and a safe experience. We want every one of our players to stay healthy and happy.

When gaming goes beyond entertainment and starts affecting everyday life — putting strain on family, work, or finances — it becomes a problem. 7jaya is committed to standing by you in preventing that.

Our responsible gaming policy applies to every player — new or experienced, daily or occasional. Everyone is encouraged to play within their limits.

7jaya is an 18+ platform. To promote responsible play, we use multiple safeguards including age verification, self-exclusion, and limit-setting.

2 Our Responsible Gaming Principles

At 7jaya, responsible gaming isn't just a policy — it's reflected in everything we do. Here are our core principles:

  • Gaming should always be for entertainment, not as a source of income.
  • Only spend what you can afford to lose without it affecting your daily life.
  • Resist the urge to chase losses with bigger bets.
  • Set a specific time and budget for gaming before you start.
  • Avoid playing while drinking or under stress.
  • Seek help if gaming is taking priority over family or relationships.
  • Regularly review your own gaming habits.
3 Set Limits — You Stay in Control

7jaya lets you set your own gaming limits. From your account settings, you can set or adjust any of the following limits at any time:

Limit Type Description Active Hours
Daily Deposit Limit Set the maximum amount you want to deposit each day Instant
Weekly Deposit Limit Maximum total deposit amount per week Instant
Monthly Deposit Limit Maximum total deposit amount per month Instant
Session Time Limit Set a time limit on how long you play per session Starting from the next session
Loss Limit The game automatically stops once you have lost a set amount. Instant
Bet Limits Set a maximum stake per bet Instant

Decreasing a limit takes effect immediately. Requests to increase a limit take effect after a 24-hour cooldown period — this protects you from overspending in the heat of the moment.

4 Self-Exclusion — Take a Break

Sometimes a little distance is the best solution. With 7jaya's self-exclusion feature, you can temporarily close your own account whenever you need a break.

Temporary Break (24 hours – 30 days)

Temporarily suspend your account for anywhere from 1 day to 1 month via account settings. It reactivates automatically once the break period ends.

Long-Term Exclusion (1 – 6 months)

Close your account for 1 to 6 months. During this period, logging in, depositing, or gaming will not be possible.

Permanent Exclusion

Contact support to permanently close your account. This action is irreversible.

During Exclusion

While self-exclusion is active, we will not send you any promotional emails or notifications.

Do not attempt to open a new account during self-exclusion. If we detect this, the account will be closed immediately.

5 Warning Signs of Problem Gambling

Watch for the following signs to determine whether you or someone in your family may be struggling with gaming addiction:

Financial Warning Signs

Borrowing beyond your means to play, inability to pay bills or debts, cutting back on essential expenses to fund gambling.

Time-Related Signs

Being unable to stop after hours of play, or continuing to play while skipping sleep or meals.

Social Signs

Hiding gambling habits from family and friends, strained relationships, growing isolation.

Psychological Signs

Restlessness or irritability when not playing, anger and frustration after a loss, and continuously taking bigger risks to chase a win.

6 Check Yourself — Answer Honestly

Answer the questions below honestly. If three or more answers are "Yes", consider seeking professional support.

1
Do you often end up spending more than your set budget?
2
Do you bet more to try to win back money you have lost?
3
Has gaming caused arguments with family or friends?
4
Do you feel restless or down when you're not playing?
5
Has gaming affected your focus at work or school?
6
Are you hiding how much you play or spend from others?
7
Have you ever borrowed money or dipped into savings to fund gaming?

If three or more answers are "Yes", contact our support team or use the self-exclusion option.

7 Age Verification — Strictly prohibited for those under 18

7jaya is strictly prohibited for anyone under 18. Age verification is carried out at registration and whenever there is reasonable cause for suspicion.

  • Submission of a valid government-issued ID is mandatory at registration.
  • Re-verification of age may be requested on any account at any time if there is cause for concern.
  • If an underage user is detected, the account is immediately suspended and the balance is refunded.
  • Use parental control software to manage children's device access at home.
  • Never share your login credentials with anyone.

Operating an account on behalf of a minor or allowing them to play is a legal offense and a violation of 7jaya's terms and conditions.

We're always here for you

Never hesitate to step away from problem gambling. 7jaya support and external specialist organisations are always available to help.

7jaya Live Support

Our support team is here for you 24 hours a day, 7 days a week. Contact us directly via chat for account limits or self-exclusion.

Email Support

Get confidential support via email. Reach us at: [email protected]

Expert Advice

Speak with a mental health professional to overcome gaming addiction. We can provide a referral.

Family Support

If a family member is struggling, let us know. We can help put protective measures in place on the relevant account.

7jaya Responsible Gaming Features

We provide multiple layers of protection to keep your gaming experience safe and enjoyable.

Personal Limit Controls

Set your own daily, weekly, and monthly deposit, bet, and loss limits — and adjust them at any time.

Easy Self-Exclusion

Put your account on a break for a set period with a single click. Options range from 24 hours to permanent exclusion.

Real-Time Alerts

You will receive automatic notifications as you approach your limit. Session time reminders are also available.

Gaming History & Reports

View and review your full gaming history, deposit records, and withdrawal records at any time.

Age & Identity Verification

Every account is verified through a rigorous KYC process. Underage access is met with zero tolerance.

24/7 Support Service

Our skilled support team is always on hand for any concerns. Reach us via live chat or email.

Responsible Gaming FAQs

Not at all. Responsible gaming guidelines apply to every player. It's a guide to building healthy gaming habits — so gaming stays a source of enjoyment rather than a problem. Following limits from the start significantly reduces the risk of addiction.

No. Your balance is fully protected during self-exclusion. Withdrawals can be made once the exclusion period ends or through the designated process. For permanent exclusion, any existing balance is returned through the prescribed method.

We are unable to close third-party accounts directly, as we have a responsibility to protect personal data privacy. However, you can contact our support team — we will assess the situation and take appropriate action.

Yes. Decreasing a limit always takes effect immediately. However, requests to increase a limit take effect after a 24-hour cooldown period. This distinction is intentional — it helps protect you from overspending in an impulsive moment.

The 7jaya support team can connect you with professional mental health specialists or gaming addiction counselors. You can also reach out to Bangladesh's National Mental Health Helpline or a local counseling center.

No. While self-exclusion is active, we will not send any promotional emails, SMS, or push notifications. Keeping your break completely uninterrupted is our commitment to you.

Play Safe, Enjoy Responsibly

A culture of responsible gaming is at the heart of 7jaya. Register today and enjoy gaming in a safe environment.

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